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Resume Sample For Call Center Newbie

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Nanine Fanta October 27, 2021 Resume

Use Key Words – Computer programmers understand logic and algorithms. Use this to your advantage by applying this approach to your resume. The prescreening process is very methodical. In many cases, these screens are done using logic in software applications especially if you apply online. Additional screenings may be completed by human resources or other non-technical personnel who do not always understand the technologies required for the position for which you are applying but are merely using a checklist for resume screening. Hopefully you are beginning to see why it is so important to use key words on your resume. Let me clarify that, it is so important to use the RIGHT key words on your resume.

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My approach to resume writing involves the use of a skill set based approach and that means when a recruiter or hiring manager opens the resume they first read skill sets that have been acquired throughout the candidate’s career. More importantly, the skill sets listed are directly related to the job or career the candidate is interested in. This can change the entire perspective of the candidate when viewed by a potential employer as now they are viewed beyond the current job they hold. This is an especially helpful approach for anyone who is interested in changing jobs or careers.

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Finally, make sure each job history write-up in your experience history (your job summaries) includes these details as well. When I get into a detailed resume review, one of the first things I do is map the summary to the details. I try to determine where and when you had the required experience for the computer programmer job. If I can’t find it called out in the details, I will assume you don’t have that experience, regardless of what your summary says. It is very important that you to pay attention to these details because, as a reviewer, I most certainly do. The job summaries are the key to getting past the initial resume screening. Take time to make sure the details line up with what you said in your experience summary and technical skills list.

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Do not put an Objective section on your resume. Why would you? What value does it add? Space on your resume is limited and is better used to provide a one paragraph (2-3 sentences) summary of your qualifications for the specific position. This summary should include years of experience, types of experience, and highlight the most important technologies related to the position. This section is used to make the resume reviewer’s screening process easier and improve your chances of passing the initial screening. Use it wisely and tailor it for each position.

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You also want to provide a short listing of relevant technology training courses you have taken. Many candidates forget to list these items out. They can help further demonstrate your expertise and exposure to different technologies, especially for a less experienced candidate. I suggest putting Training last on your resume, just below Education. As an added bonus, listing these technology skill trainings helps add more key words to your resume and improve your results on resume screenings.

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In writing about each of your previous jobs, discuss your results. Tell about what results were realized because of the work you performed. Be quantitative. Reviewers love to see numbers and results. Tell about how many desktops or users you supported, recount how many databases you administered, show a percentage of application or network uptime you maintained, provide a percent reduction of security incidents you achieved, etc. Get the idea? This is where you impress your reviewer.

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