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Customer Service Resume Overview

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Myrla Neyla December 22, 2020 Resume

A Simple Resume Format and Resume Template Work Best – A lot of the initial resume review process may be done using software tools as discussed above. This software typically scans a resume for specific sections of information, such as profile or summary, work experience, education, training, etc. If the software can’t identify where information is in your resume, it is likely that the information you worked so hard to put in your resume will just be skipped over. Rarely will you get a second chance from an in-person reviewer. So keep your resume format simple to avoid having any issues with software tools used by potential employers.

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Finding a reliable resume writer is the next challenge for anyone who decides it is time to make the investment. A good resume writer needs to have a history of writing and editing experience, along with knowledge of recruiting and hiring practices. What credentials determine an effective resume writer? There are resume writing certifications available and that certainly demonstrates commitment to the job. My background is different than that as I have advanced education and experience as an educator, writer, and author. The most important element is that anyone who works in this type of industry needs to have some evidence of writing experience.

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If you don’t have certifications, why not begin training for the one most applicable to you? These can ease a career transition proving your knowledge in new areas where you may not have as much work experience. There are many great online or in-person training programs to prepare you for the certification exams.

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First, for each position listed on your resume, provide a short paragraph that describes your roles and responsibilities. This tip is designed to make sure you use keywords related to the position that the software may be searching for in your resume. If done correctly, it should allow your resume to earn a higher ranking in the system.

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You also want to provide a short listing of relevant technology training courses you have taken. Many candidates forget to list these items out. They can help further demonstrate your expertise and exposure to different technologies, especially for a less experienced candidate. I suggest putting Training last on your resume, just below Education. As an added bonus, listing these technology skill trainings helps add more key words to your resume and improve your results on resume screenings.

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Provide an Experience Summary – If the reviewer of your resume determines you have experience with the required technologies, the next thing they will attempt to do if to figure out how much experience you have with the specific required technical skills. Your job is to make this process easy for the reviewer, which will then improve your odds for passing the complete resume screening and get an interview. Remember that, in general, resume reviewers do not dedicate much time to each individual resume. If it is too much work for a reviewer to verify your experience against the job requirements, they will most likely move on to the next candidate.

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