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Sample Resume For Customer Service Representative Call Center Project Manager Examples

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Chantalle Maïwenn January 30, 2021 Resume

Do not put an Objective section on your resume. Why would you? What value does it add? Space on your resume is limited and is better used to provide a one paragraph (2-3 sentences) summary of your qualifications for the specific position. This summary should include years of experience, types of experience, and highlight the most important technologies related to the position. This section is used to make the resume reviewer’s screening process easier and improve your chances of passing the initial screening. Use it wisely and tailor it for each position.

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Keep it Relevant – In second grade, I played the role of a singing tree in my school play. As important an event as that was to me in my life, it is completely irrelevant to our discussion here about resume writing tips. You should follow the same advice on your resume. If it is not relevant or you can’t reword it so that it is relevant to the job or employer, leave it off. Focus your resume on the items that qualify you for the position you are seeking. In other words, get rid of the fluff. For example, I once received a resume from a programmer, however the only thing I remember from it was that they attended clown college and competed in national juggling competitions. Yes, that was interesting, but it completely trumped their qualifications for the programming position which I don’t even remember. Basically, limit items on your resume to those relevant to the position for which you are applying. Do not include irrelevant items to that position on the resume. If you haven’t figured this out yet, this means you will have multiple, fine-tuned versions of your resume for each type of position for which you apply.

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Professional certifications from major vendors and professional associations typically carry the most weight and are well worth the investment of time and cost. They are definitely good things to have and can often give you an edge over other similar candidates being considered. In the computer programming area, certifications from Microsoft, Oracle, SAP, and the like are definitely in demand. Highly sought after certifications from professional associations include A+, Network+, and Security + from Computing Technology Industry Association (CompTIA); Certified Information Systems Security Professional (CISSP) from International Information Systems Security Certification Consortium (ISC)²; and Project Management Professional (PMP) from Project Management Institute.

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In writing about each of your previous jobs, discuss your results. Tell about what results were realized because of the work you performed. Be quantitative. Reviewers love to see numbers and results. Tell about how many desktops or users you supported, recount how many databases you administered, show a percentage of application or network uptime you maintained, provide a percent reduction of security incidents you achieved, etc. Get the idea? This is where you impress your reviewer.

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Use Action Verbs – Choose your verbs carefully. So many resumes are uninteresting due to poor verb choices. There are definitely skills to great writing, and using the right words to convey action and engage the resume reviewer is one of those skills.

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This technology presents some risks for you as a potential job candidate, so you must understand how they work. Many of these so-called applicant tracking systems do not recognize items in table format, text boxes, or other graphical elements. They are very text based. Therefore, you should avoid embedding anything important into graphical elements such as text boxes or tables to make sure they are not missed by these applicant tracking systems.

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